Overview 

In this article, we'll details the steps required to enter a resident or resident payor Credit Card payment into the Aline Payments application, including how credit card transaction fees are handled.

Entering Credit Card Payments

When provided a Credit Card for payment from a resident or resident payor, the information can be entered into the Aline Payments application for processing. 

Step 1: After logging into Aline Payments, select the desired resident.

Step 2: On the resident's profile, select New Payment.

Step 3: Next, decide whether the payment will be a single payment or a split payment between two parties. We'll choose Single Payment for our example. 

 Step 4: Since the payment will be made by Credit Card, select the Card option. 

Step 5: Fill in all required fields needed to process the ACH payment.  If a default credit card has already been saved to the resident's profile, that default payment method will automatically be selected.  

Alternatively, if a new card payment method needs to be added, select + Add Card.

Next, fill in all required card payment method information including: card number, expiration date, security code, and billing information (first and last name, address, city, state, and postal code.  Select Add.  

By default, the payment is automatically set to pay the full account balance, as pictured below.  To make a payment for a different amount, uncheck the Pay Balance box and manually enter in the desired amount. 

Step 6: After reviewing all details, select Next.

Step 7: A confirmation page will display.  Review the details before selecting Pay to finalize the payment. A warning will display is the selected resident already has a recurring payment set up on their account.

Please Note: for credit card payments, fees will automatically apply. Aline will configure the amount of the credit card processing fee, either as a percentage of the transaction amount or as a flat fee.  Fees can be configured to be passed on to the payors, fees can be absorbed by the organization/community, or fees can be both partially passed to payors and partially absorbed by the organization/community. 

The payment has now been entered.  A confirmation page will display. The transaction will also appear on the resident profile under Past Payments.

Payment status will change to Processed once the payment has been fully processed.  Processed payments will reflect back on the resident's account and ledger in the Aline Leasing and Billing application.

The various payment statuses include: queued, pending, approved, processed, failed, declined, refunded, or voiced.